F.A.Q. Shipping

For your convenience, we ship all across Canada via Canada Post

Satisfaction Guaranteed

Heaters Wicks Kerosene Safety tips Shipping

If you are not completely satisfied with your purchase, return it within 30 days in saleable condition and in its original packaging for a full refund or replacement

Our Wicks & Parts Deptartment is dedicated to meet all your needs. If you need assistance, call or e-mail us today: 514-684-4142 info@rolac.qc.ca

We will be happy to assist you

F.A.Q.

Do you ship outside of Canada:

Unfortunately, We are currently unable to ship orders outside of Canada. If you are located in the United States, please visit: www.msiwix.com

Do you ship everywhere in Canada:

For your convenience, we ship all across Canada.

What are your shipping rates:

Shipping prices vary by product (depending on size, weight and volume) and location, most wicks cost $4.50 to ship anywhere in Canada, wicks with metal bands cost more.

What are your shipping methods:

Orders are shipped through Canada Post regular ground mail, Express Post is available at extra cost and by phone orders only. Special order items may take a little longer for delivery but are generally delivered within 10 business days.

What are your return policies:

If you are not completely satisfied with your purchase, return it within 30 days in saleable condition and in its original packaging (including UPC code, manual, parts and your receipt), for a full refund or replacement. Credit card refunds will only be processed to the same card number used for the original purchase.